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Your spotlight on local services

Tel 020 3326 1255 



How to get involved

The role of an Active Affiliate is open to anyone who lives in Kingston and/or has experience of using local health and social care services. In order to remove barriers to becoming involved there are no essential qualifications, education or previous training required to be able to participate in the work of Healthwatch Kingston.

There are, however, a number of personal attributes that will be expected and a few desirable skills that will be beneficial as well as a level of knowledge about health and social care services that will contribute to making the role a fulfilling and rewarding experience:


  • Take an objective viewpoint
  • Impartiality
  • A desire to help improve other people’s lives
  • Demonstrate initiative
  • Attention to detail
  • Have a caring attitude towards others
  • Enthusiastic and motivated
  • Positive attitude
  • Ability to work as part of a team
  • Flexible and adaptable approach
  • Reliability and good time keeping
  • Polite, friendly and courteous
  • Open minded
  • Trustworthy
  • Follow and work to Policies and Procedures


  • Confidence in dealing with members of the public and professionals
  • Good listening skills
  • Ability to empathise with people who provide details of a difficult or negative experience
  • Good written and spoken English
  • Computer literate
  • Ability to take accurate and legible notes and write reports
  • Knowledge of safeguarding
  • Interpersonal skills
  • Ability to manage and interpret data correctly
  • Awareness and understanding of Healthwatch Kingston’s role
  • Awareness and understanding of how local health and social care services work
  • Ability to understand legislation and how it is applied in practice (e.g. Care Act 2012)
  • Fluency in a community language in addition to English


Healthwatch Kingston is keen to involve people from the local community who do not find it easy to get their voices heard and/or feel their needs are not being met or are not recognised by health and social care services. For instance these people could have:

  • Language difficulties or some other from of communication problem
  • Physical or learning disabilities including sensory impairment
  • Long-term health conditions such as mental health issues
  • Caring responsibilities for relatives or friends with complex health and social care needs

Furthermore people from all backgrounds are welcome to apply to become an Active Affiliate. Healthwatch Kingston is especially keen to recruit people who are fluent in community languages in addition to English, and/or who have a personal connection to Kingston’s diverse population, including people from Black Minority Ethnic (BME) backgrounds, refugees, asylum seekers and migrants, lesbian, gay, bisexual and transgender (LGBT) people and other groups who could be at risk of exposure to health inequalities, discrimination and stigma.

Get involved now and Volunteer for us



Kingston Quaker Centre 

Fairfield East
Healthwatch Kingston upon Thames is managed by the charitable company 'Healthwatch Kingston upon Thames', registered charity no. 1159377, company registered in England and Wales no. 08429159