- The work of Healthwatch Kingston is shaped by the concerns that local people raise with us. Our task groups, community engagement activities and visits to local services help us identify areas related to health and social care services that we can prioritise.
- Five areas or domains were identified last year and a number of priorities developed which were detailed in our Health & Social Care Work Programme 2015-16. For the most part relevant task groups were responsible for delivering and monitoring progress against each priority.
- In order to ensure we are an effective and efficient organisation and a well-governed public body we identify a number of organisational priorities, which are included in this report. Further detail is provided in our quarterly performance reports.
Summary of review findings
In addition to our five domains we included one crosscutting domain making a total of 33 priority areas each one requiring evidence and a number of actions to deliver the expected outcomes. Our self-assessment process shows that we scored 103 out of a possible 165 (62% achievement rating). Each priority was assessed against a maximum achievement rating score of 5. The breakdown is as follows:
No. of priorities
Mental health services
Community care services
Based on the following scoring grades our performance was good:
- Excellent 80 – 100%
- Good 60 – 80%
- Satisfactory 40 – 60%
- Unsatisfactory 20 – 40%
- Poor < 20%
Five priorities were undeliverable due to the designated task group not having enough capacity to carry out the actions. This indicates that last year’s priority setting process may have been over ambitious.
As is to be expected over the course of a year we have had to incorporate unplanned work and respond to new local developments. These include the establishment of a visual impairment project group who carried out an Enter & View to the Royal Eye Unit at Kingston Hospital as well as a secret shopper exercise in the waiting area. Our fledgling Young Healthwatch undertook Enter & View visits to the paediatric department at Kingston hospital and we conducted a Spotlight Visit to Kingston Eco-Op. In October 2015 we set up a weekly drop-in café in partnership with Recovery Initiative Social Enterprise (RISE).