1. Mental Health
- Review the transition of young people from Child and Adolescent Mental Health Services (CAMHS) to Adult Services, with a particular emphasis on the experiences of neurotypical and neurodiverse young people
- Continue online service user experience review of the iCope Kingston Psychological Therapies Service
- Time to Change Kingston Hub Coordinator - supporting Time to Change Champions and events, and promoting ‘sign up’ to the Time to Change Employer Pledge (now as a funded Hub)
- Chair and administrative support for the ‘Thrive Kingston Mental Health Strategy Planning and Implementation Group’ (year 2)
- South West London and St George’s Mental Health Trust Partner Fund -supporting a partnership approach to mental health awareness events in the community
- Monitor progress of specialist service provision to people with Emotionally Unstable Personality Disorder (EUPD) - report published
2. Learning Disability
- Capacity building Healthwatch Kingston to improve access and support meaningful engagement with local people with a learning disability (year 2)
- Develop a new Learning Disability Task Group of people living with a learning disability, their families and carers
- Chair and administrative support for the ‘Kingston All Ages Learning Disability Partnership Board’ (year 2)
3. Hospital Services
- Create an online hospital services patient experience survey.
- Research patient experience of inpatient wards at Kingston Hospital NHS Trust.
- Continue to monitor Kingston Hospital NHS Trust complaints and procedures
4. Community Care
- Examine the impact of Kingston Coordinated Care on service users, patients and where possible, their carers. During the year, individual services that are established or have been revised by the KCC programme will be considered for review, with the initial focus being on Connected Kingston.
- Explore developing the Community Reference Group for adult safeguarding to become a sustainable adjunct to the Kingston Safeguarding Adults Board
5. Young People
- Support Youth Out Loud! (YOL!) to review health and care services (we will do this in partnership with Healthwatch Richmond)
- Support delivery (with other partners including Healthwatch Richmond) of the Digital Youth Project (year 2) to complete a series of short health and care films by young people for young people
- Support YOL! to develop its online and social media
At the end of 2020, HW Kingston’s Chief Executive Officer was asked to chair the Voices workgroup of the LSAB: The London Safeguarding Adult Board (LSAB) wanted to ensure people with lived experience of Safeguarding and their voices are at the heart of Safeguarding governance and practice across London. Healthwatch Kingston have been commissioned to coordinate this exciting initiative. We are bringing together three people with lived experience of Safeguarding from each London borough to form a new regional London Safeguarding Voices (LSV) group. This initiative will support the LSAB to ensure its work is co-produced and more person-centred moving forwards.
Find out more about London Safeguarding Voices
Explore how the Community Reference Group for adult safeguarding will become a sustainable adjunct to the Kingston Safeguarding Adults Board: Gather resident experience of safeguarding to inform service developments and support positive personal outcomes. It was agreed that the Adult Safeguarding Community Reference Group (CRG) would continue to be available through HW Kingston for residents to discuss their safeguarding experiences in an independent, safe space. Anonymised CRG reporting from HW Kingston would then be shared accordingly with the Kingston Safeguarding Adults Board (KSAB). However, because of Covid-19, no CRG meetings took place during this period. HW Kingston continues its active participation in the KSAB.
Continue support for the London Safeguarding Adults Board Conference Planning Group (year 3) and work to ensure people with lived experience of safeguarding are integral to safeguarding systems and processes across London: Ensure the voices of people with lived experience of safeguarding are part of the London Safeguarding Adults Board
Deliver the Kingston Making Safeguarding Personal pilot: Gather personal experience of safeguarding to inform service developments and support positive personal outcomes. Due to the local response to the pandemic, the council requested a 2-month postponement to the planning and set-up phases of the Making Safeguarding Personal pilot. A decision was then taken to run the project remotely. After HW Kingston and council safeguarding leads developed the engagement tools, the pilot began in October 2020, focusing on people living with a learning disability who had experienced the Kingston safeguarding process. The council agreed to extend the pilot into 2021-22 and widened the scope to also include mental health.
Find out more about the Making Safeguarding Personal Pilot or give feedback on your safeguarding experience
7. Response to Coronavirus
- Continue to gather views and experiences of NHS and social care services during and after the coronavirus pandemic, to ensure commissioners, providers and other system leaders respond appropriately to the health and care needs of local people.