Anyone who is dissatisfied with any aspect of the service received by HWK can provide
feedback, raise a concern or make a complaint. This includes complaints against the Board of Trustees (hereafter trustees), staff, affiliates and active affiliates (hereafter
volunteers) and any other persons acting on behalf of HWK. This policy is a statement of
intent and will be implemented as a procedure.
Share your thoughts
You can help make health and care services better by sharing your experiences and ideas.