Kingston Making Safeguarding Personal Project

Share your experience of the adult safeguarding services in Kingston
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Your voice could inform future provisions to help 'Safeguard Adults at Risk'. Healthwatch Kingston in partnership with Kingston Council are keen to learn about your experience of the safeguarding service in Kingston. If you or a family member or friend, have used this service we are eger to hear your feedback.

A report of our findings will be shared with Adult Social Care at the Royal Borough of Kingston upon Thames and the Kingston Safeguarding Adults Board to help improve safeguarding service.  It will also be used to complete the Making Safeguarding Personal quarterly return to the Local Government Association. Your answers will not include your name and will be kept secure and confidential by Healthwatch Kingston who will use the data to produce a report of the project.

If you would like to share your experience of the adult safeguarding services in Kingston please complete our Healthwatch Kingston survey:

Take the Kingston adult safeguarding survey here

What is Making Safeguarding Personal? Making Safeguarding Personal in its simplest form means putting the person at the centre of everything during a safeguarding enquiry from the very beginning to the very end. This work is supported by the London Association of Directors of Adult Social Services (LADASS) and the Local Government Association (LGA).

The Making Safeguarding Personal Project in Kingston aims to develop an outcomes focus to our safeguarding work, and a range of responses to support people to improve or resolve their circumstances. 

It is about engaging with people throughout the safeguarding process about the outcomes they want and then working with them to ascertain the extent to which these outcomes were realised at the end.

Making Safeguarding Personal seeks to achieve:

  • A personalised approach that enables safeguarding to be done with, not to, people
  • It focuses on achieving meaningful improvement to people's circumstances rather than just an ‘investigation’ and ‘conclusion’
  • An approach that utilises Social Worker’s skills rather than just ‘putting people through a process’
  • An approach that enables practitioners, families, teams, and the Kingston Safeguarding Adults Board (KSAB) to know what difference has been made.

To share your feedback, please follow the link below: 

Take the Kingston adult safeguarding survey

If you would like the questionnaire in a easy read, larger print, or a different language, so you can read it more easily, please email us at

You can also contact Healthwatch Kingston on 0203 326 1255 (Monday-Friday, 9am-5pm and please leave a message. We aim to respond to messages within 72 hours). Or email:

If you or someone you know is being abuse or neglected, you can contact Kingston council at any time. Report your concern using the safeguarding concern form and then sending an email to the council. You can also call the Kingston Access and Safeguarding Team during office hours on 020 8547 5005 and after 5pm please call 020 8770 5000. In an emergency always call 999.

For more information on how to report safeguarding concerns in Kingston, please visit the Kingston Council website.

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