The Value of Local Healthwatch

Who We Are

Local Healthwatch are champions for people using health and social care services. There are over 150 local Healthwatch across the country. We make sure NHS leaders and other decision-makers listen to what people say and use that feedback to improve care. We also help the public find clear, reliable information and advice about health and care. Our goal is simple — to make health and care better for everyone.

What We Do

• Support the public through advice and signposting.
• Gather real-time insight into public needs, experiences, and concerns.
• Share public feedback and evidence-based insights to improve planning, commissioning, and services. 

Why We're Unique

• Community-led: We listen directly to local people and make sure their experiences shape the way services are designed and delivered.
• Partnership Working: We work closely with the NHS, local councils, and voluntary organisations to make joined-up care a reality.
• Insight-driven: Our recommendations are based on real stories and data from our community engagement and research.
• Rooted in the community: Local Healthwatch are locally informed, so we understand the unique challenges and strengths of our areas.
• Voice for all: We make sure everyone, especially those who are seldom heard, have a say in shaping health and care.
• Connected and consistent: We’re part of a national Healthwatch network, giving local voices influence at both local and national levels. 

Our Impact

• We identify inequalities in health and social care and highlight how to address them.
• We provide the Integrated Care System (ICS) with meaningful public feedback to shape better services.
• We strengthen accountability and transparency across health and care organisations.
• We help partners meet their statutory duties around public engagement and consultation.