News and reports

In 2018, Healthwatch Kingston established our Adult Safeguarding Community Reference Group to listen to and translate personal stories into evidence to help improve services. Over the past six years, we have expanded our reach to work collaboratively with people with lived experience of safeguarding from Kingston and across London; putting voices at the heart of safeguarding scrutiny and governance.

In 2021, collaborating with Kingston Voluntary Action, we engaged 348 people and 59 NHS and other health and social care professionals, to explore the lived experience of people accessing bereavement services and support in Kingston, particularly the intersection with culture, faith, and life philosophies.

NHS and social care services cannot make improvements without hearing your views. That is why we have made listening to feedback from all areas of the community a priority. This allows Healthwatch Kingston to understand the full picture and feed this back to services to help them improve…even if it sometimes takes a while for what you have said, to have an impact.

Healthwatch Kingston undertook an announced Enter and View to Amy Woodgate Care Home in May 2024. Our focus for this Enter and View was to observe the living environment; residents’ mealtime experiences; and activities provided.

The public is welcome to join PART A of this meeting.

This meeting will be held on MS Teams

This report is one of two (the other is our ‘Including Communities’ report) that share findings from our community engagement with Kingston residents over twenty months. During this period, to support Kingston, as a Marmot borough, Healthwatch Kingston has tripled our community engagement activity with people with protected characteristics and people who are not often heard from.

This report is one of two (the second is our ‘Including Digitally Excluded Communities’ report) that share findings from our community engagement with Kingston residents over almost two years.

Healthwatch Kingston undertook an announced Enter and View to Rosclare Residential Home (Rosclare) in March 2024. Our focus for this Enter and View was to observe the living environment; residents’ mealtime experiences; and activities provided.

Healthwatch Kingston's Enter and View report about Kingston Hospital food and hydration report highlights our visiting team's observations and shares what patients and staff shared with us about their experiences. This report will help support service improvements in food and drink services at Kingston Hospital.

We are delighted to now be able to share our 'Healthwatch Kingston Annual Report 2023-2024: The value of listening to you'.

Healthwatch Kingston has a statutory requirement to prepare and publish our annual report by 30 June. This year it has been delayed due to the timing of the UK General Election, because we were not allowed to publish during the pre-election period (25 May to 4 July 2024).

Healthwatch Kingston conducted an independent evaluation of the Integrated Community Rehabilitation Service. The ICRS/Bridge 24 is an innovative pilot providing nine month’s intensive rehabilitation in the community for people with complex mental health needs.

In this year's YOL! Activity Update, find out what young people think about local heath and care service, watch an interview with Tom Baverstock, a Kingston’s Cycling Paramedic and discover more about how the YOL! Digital Youth Project has worked with the Kingston Resilience Fund to tackle young peoples challenges with social media.