Dental Services Update

We have heard that residents have been having trouble accessing dental services during the pandemic. Kingston and Richmond Local Dental Committee have provided an update about Dental Services in Kingston and Richmond.

We have been told that dental services are operating at significantly reduced capacity due to social distancing and infection prevention and control requirements in light of the COVID-19 pandemic.

Dental services were not permitted to see patients for face to face care at the start of the pandemic. This has led to a backlog of unmet need, delayed and suspended treatments.

As dental practices reopen, they will prioritise patients with the most urgent need first. Here's what to do if you need treatment.

What to do if you need dental treatment

  • If you need urgent dental care and do not routinely attend a dental practice and are having trouble finding one which has appointments call NHS 111 (please note you will be assessed over the phone and only if you are in pain and need urgent dental care will be booked into service closest to your location)
  • Call your practice before attending in person and let your practice know if you are unable to make your appointment
  • If you are seeking a routine appointment this may not be possible: patients in pain or at risk of losing teeth will be prioritised
  • If you are self-isolating or have symptoms of COVID-19 and your dental need is urgent please call NHS 111, do not attend a dental practice
  • Please be patient with your dental team, they are working to ensure that care is provided in a safe environment and that those with the highest need are prioritised

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