Kingston Hospital Outreach report

Healthwatch Kingston participated in nine outreach visits between 4 November 2016 and 20 January 2017.
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Our priority was to gather patient experience, each interview opened with a broad question asking patients to talk about their experience. Our volunteers were given a feedback sheet with a number of prompts to initiate conversations with patients and relatives/carers around topics such as appointments processes, communications/ information and staff attitudes.

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