Home Care provision in Kingston

The Healthwatch Kingston Community Care Task Group began a project to look into the current home care provision in Kingston and decided to examine the experience of people accessing these services.

Summary

The Community Care Task Group designed a questionnaire to gather the views of people in Kingston who use homecare services. The questionnaire was designed to gather people’s satisfaction levels and experiences on the following areas:

  • Staff attitude (friendliness / helpfulness/respect and dignity)
  • Ease of communication with staff members (language/ informed about changes)
  • Consistency of staff
  • Service users level of involvement in planning their care support plan
  • Quality of care (helping people achieve independence/dependability of visits/time spent caring)

Download the full report

If you need this report in a different format, please email info@healthwatchkingston.org.uk or call 020 3326 1255.

You might also be interested in