Home Care provision in Kingston
The Healthwatch Kingston Community Care Task Group began a project to look into the current home care provision in Kingston and decided to examine the experience of people accessing these services.
Summary
The Community Care Task Group designed a questionnaire to gather the views of people in Kingston who use homecare services. The questionnaire was designed to gather people’s satisfaction levels and experiences on the following areas:
- Staff attitude (friendliness / helpfulness/respect and dignity)
- Ease of communication with staff members (language/ informed about changes)
- Consistency of staff
- Service users level of involvement in planning their care support plan
- Quality of care (helping people achieve independence/dependability of visits/time spent caring)
Download the full report
If you need this report in a different format, please email info@healthwatchkingston.org.uk or call 020 3326 1255.
