We heard from 4,239 people who engaged with us through our projects and outreach in 2020-21. An 100% increase over our previous year. People shared 18,489 experiences, views and concerns about health and social care. We provided advice and information to 25,406 people this year.
Responding to the pandemic
As part of the above, we specifically engaged and supported 2,656 people about Covid-19 in 2020-21, who shared 4,342 experiences, views and concerns with us. 3,754 of these were in response to our surveys, 348 by telephone or email, and 240 through questions at our Open Meetings.
Making a difference to health and social care
We published 7 reports about the improvements people would like to see to health and social care services. From this, we made 25 recommendations for improvement. We also published 9 surveys and 6 newsletters (we doubled our subscribers in 2020-21).
12,822 people visited our website and 379 social media posts reached 101,760 people.