Healthwatch Kingston Annual Report 2022-23 - Together we're making health and social care better
Download and read our Annual Report 2022-23
Our year in review (2022-23)
Reaching out:
4,695 people engaged with us through our projects and outreach in 2022-23 and shared their experiences of health and social care services, helping us to raise awareness of issues and improve care.
4,894 people came to us for clear advice and information via our website, our online ‘contact us’ form, telephone and emails about topics such as mental health and the cost-of-living crisis.
Making a difference to care:
We published 10 reports with 81 recommendations about the improvements people would like to see to health and social care services.
Our most popular report was Bereavement Services and Support which highlighted the struggles people face with bereavement services and support in The Royal Borough of Kingston upon Thames.
This landmark report, undertaken by Healthwatch Kingston and Kingston Voluntary Action, has been the start of some very important work around how we can best support our communities with the impact of bereavement. The lived experiences of local people and the recommendations outlined in this report have been vital as we plan and implement future bereavement support and services in Kingston as well as offering learning across South West London ICB and beyond.
Health and care that works for you:
We are lucky to have 51 outstanding volunteers who gave up 370 days to make care better for our community.
We are funded by the Royal Borough of Kingston upon Thames and in 2022-23 we received £122,000 which is the same as the previous year. (See page 36 of our Annual Report 2022-23 for our additional income information).
We currently employ 6 dedicated staff (4.2 FTE) who help us carry out our work.
Over the past twelve months, HW Kingston has worked diligently to champion the voices of our local community and ensure that residents have access to high-quality NHS and social care services.
