Making Safeguarding Personal Report 2023-24

Background

Making Safeguarding Personal (MSP) puts the person experiencing a safeguarding concern at the centre during a safeguarding enquiry - from the beginning to the end. This approach is supported by the London Association of Directors of Adult Social Services (LondonADASS) and the Local Government Association (LGA).

The Making Safeguarding Personal Project in Kingston focuses on developing personal outcomes that support people to improve or resolve their circumstances where there has been a concern about their safety. It engages people throughout their safeguarding journey about the outcomes they want and then works with them to ascertain the extent to which these outcomes were realised at the end of the process.

Building upon the work of Healthwatch Kingston’s, Adult Safeguarding Community Reference Group, the Royal Borough of Kingston upon Thames (RBK) Adult Social Care asked Healthwatch Kingston to independently collect feedback from people who have experienced the Kingston adult safeguarding process as a service user, to help inform future Kingston adult safeguarding process.

Originally the scope of the MSP pilot focused on adults at risk with Learning Disabilities. RBK then expanded it to include people being supported by the Mental Health Social Care Team, and in July 2021 it was extended to all Adult Social Care Teams.

This Healthwatch Kingston report provides anonymised feedback shared by local people who have been through the Kingston adult safeguarding service. This report compares this year’s data (April 2023 – March 2024) with last year’s report (April 2022 – March 2023), and highlights any changes in people’s experiences.