Enter & View Report - Elysium Partnership Ewell Road
The Enter and View visit to Ewell Road was conducted as part of HWK’s series of announced Enter and View visits to local care and nursing homes which took place between April 2024 – April 2025. Funding was continued for a further year to March 2026, with visits in the current year to include supported living provisions.
Summary
Overall, HWK Authorised Representatives concluded that Ewell Road seemed to be a well-run home with caring staff. We identified a high knowledge of the residents’ needs from the staff and observed communication between the residents and staff to be tailored to the individual residents.
Staff we spoke to told us they were happy with their environment and felt there was a strong teamwork ethic and good support from the team and managers. All the residents we observed seemed happy and to have good relationships with the staff. We were unable to speak to any of the residents in a meaningful way about their experience of living in Ewell Road as communication was either limited, or residents found communication with new people difficult.
Our visit was from 10.30am – 3.00pm. There was no specific lunchtime to observe as residents were either off-site or ate in their rooms.
This report has been shared with Ewell Road who have had the opportunity to check it for factual accuracy and respond to our recommendations. It will subsequently be shared with, Kingston Borough Council, Care Quality Commission, Kingston Care Governance Board, and other stakeholders. We will also share this report with Healthwatch England. We have agreed with the management of Ewell Road the next steps to be taken in response to outstanding recommendations.
Download the report
All About Enter and View
You can find out more about the Enter and Views Healthwatch Kingston have undertaken, on our All About: Enter and View page.
If you would like to be part of our volunteering team and become a Healthwatch Kingston authorised representative, please email:
