Enter and View: HF Trust Thetford Road

The Enter and View visit to Thetford Road was conducted as part of HWK’s series of announced Enter and View visits to local care and nursing homes which took place between April 2024 – April 2025. Funding was continued for a further year to March 2026, with visits in the current year to include supported living provisions.

These visits are focused on three specific areas: living environment; residents’ mealtime experiences; and activities provided.

Summary

Overall, HWK Authorised Representatives concluded that Thetford Road seemed to be a well-run home with caring staff in which residents appeared confident, healthy, happy. Residents were willing to talk to us, and were encouraged to be as independent as possible, and engaged in looking after themselves.

Our visit was arranged from 2.30pm – 7.00pm to allow us to meet residents after they returned from their daily activities and to observe the evening meal. 

This report has been shared with Thetford Road who have had the opportunity to check it for factual accuracy and respond to our recommendations. It has subsequently been shared with, KBC, CQC, the KCGB and other stakeholders. We have also shared this report with Healthwatch England and have published it on the HWK website. We have agreed with the management of Thetford Road the next steps to be taken in response to outstanding recommendations.