Enter and View: Galsworthy House Nursing Home

Report - 12 June 2026

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Galsworthy House Nursing Home. Galsworthy House Nursing Home is situated in the Royal Borough of Kingston upon Thames and is one of the homes across the country run by Care UK

The Enter and View visit to Galsworthy House Nursing Home was conducted as part of Healthwatch Kingston’s series of announced Enter and View visits to local care and nursing homes which took place between April 2024 – April 2025. Funding was continued for a further year to March 2026, with visits in the current year to include supported living provisions.

Summary

We visited Galsworthy House once in January 2026. Our visit was from 10.30am – 3.00pm and we were able to observe the lunchtime and a morning activity

Overall, Healthwatch Kingston Authorised Representatives concluded that Galsworthy House was observed to be a well-run home with caring staff which was very clean. We saw that thought and care had been taken with decorations and furnishing to give it a homely atmosphere. 

This report has been shared with Galsworthy House who have had the opportunity to check it for factual accuracy and respond to our recommendations. It will subsequently be shared with, Kingston Borough Council, Care Quality Commission, Kingston Care Governance Board, and other stakeholders. We will also share this report with Healthwatch England. We have agreed with the management of Galsworthy House the next steps to be taken in response to outstanding recommendations.

This report will be published shortly

All About Enter and View

You can find out more about the Enter and Views Healthwatch Kingston have undertaken, on our All About: Enter and View page. 

If you would like to be part of our volunteering team and become a Healthwatch Kingston authorised representative, please email:

jill@HealthwatchKingston.org.uk  

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