Share your experiences of mental health crisis services
Crisis cafe survey
The NHS in south west London would like to understand more about people’s experiences of mental health crisis services – particularly people’s experiences of crisis cafes. This feedback will help shape the design of services to best meet the needs of local people.
They would like to hear from people who live or use services in south west London (Croydon, Kingston, Merton, Richmond, Sutton, Wandsworth) and have used the service, would consider using the service in the future, or from people who care for people who use/might use these services.
What is a crisis cafe?
Crisis Cafés are safe, welcoming places where people can go if they're feeling overwhelmed, anxious, or are having a mental health crisis but don't need to go to A&E or other emergency support services.
Cafes are usually open in the evenings and on weekends when other mental health services might be closed. They offer support for people going through a mental health crisis; provide a calm space to talk with trained staff before things get worse; give advice and help with mental health needs, including practical support (like help finding other services or resources) and listen without judgment to help people feel safe and understood.
They’re for anyone over the age of 18 who is struggling with their mental health.
Looking for mental health support in Kingston?
Whether you're experiencing stress, anxiety, depression, or need urgent mental health help, our directory can help connect you with local services and support available in the Royal Borough of Kingston upon Thames.
How will feedback be used?
Any confidential information you share in the survey will be anonymised and will be used to help inform how these services are run.
The survey will be open until 31 August 2025.
Anyone who completes the survey has the option of entering a prize draw to win a £100 shopping voucher.
There is also an option to express an interest in taking part in one-to-one conversations (online or on the phone) to share more of your experiences – and if selected you would be offered a £30 shopping voucher.
Take 10 minutes to share your views and help shape services.
If you have any questions about this work, or need support completing the form, please contact: Heidi Mulhall
Email: heidi.mulhall@swlondon.nhs.uk
Call: 020 4526 2722 (Monday - Friday 09:00 am -17:00 am).
