Do you know where to turn for mental health support this winter?
Get urgent help
If you or someone else is in danger, or you cannot keep yourself or someone else safe call 999 or go to a hospital now.
If you need urgent help with your mental health, you can call:
- 0800 028 8000 to speak to Kingston’s NHS mental health crisis line
- 111 and select the mental health option
The crisis line can help:
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Direct you to the right service for your mental health
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Provide helpful information and advice to help yourself or the person you care for manage during a crisis
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Help you to get seen by a professional if you need a face-to-face assessment
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Arrange for you to come into hospital for more intensive support if needed
Child & Adolescent Mental Health Services (CAMHS) Crisis Line: 0203 228 5980
If you are a child or young person, or a parent/carer concerned about a young person’s mental health, you can contact the South London Partnership CAMHS Crisis Line on 0203 228 5980. The service is open Monday to Friday from 5pm-11pm, and weekends and bank holidays from 9am-11pm.
Keeping well this winter
Read our advice and information article about keeping well this winter and the services and support you can access to help you manage your health.
Recovery Cafés
If you’re feeling overwhelmed and need a safe space to turn to, Recovery Cafes (also known as Crisis Cafes) provide a welcoming environment where you can find calm and connection away from emergency settings.
Recovery Hubs
Recovery hubs are for adult residents of Richmond and Kingston in mental health crisis, or at risk of moving into mental health crisis.
Having a mental health crisis can mean different things to different people, but can include:
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Thinking about suicide or acting on suicidal thoughts
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Having an episode of psychosis (where you might experience or believe things that others do not)
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Doing something that could put yourself or other people at risk
They are open 365 days a year and support is available throughout the Christmas and New Year period.
Journey Recovery Hub (Twickenham), 32 Hampton Road, TW2 5QB
Email: recoveryhub@rbmind.org
Tel: 020 3137 9755
Opening hours: Tuesday, Thursday and Friday 6pm-10pm, Sunday and bank holidays, 2pm-8pm
Journey Recovery Hub (Kingston), Alfriston Centre, 3 Berrylands Road, KT5 8RB
Email: recoveryhub@rbmind.org
Tel: 020 3137 9755
Opening hours: Monday, Tuesday, Wednesday and Friday 6pm-10pm, Saturday and bank holidays, 2pm-10pm.
Sutton Crisis Café, 63 Downs Road, Belmont, Sutton, SM2 5NR
Email: admin@smfh.org.uk
Tel: 020 8770 0172.
Opening hours: Monday to Sunday and bank holidays, 6:30pm-11pm (last admission 10:30pm)
The Journey Recovery Hubs in Twickenham and Kingston are operating a drop-in service, or you can self-refer by visiting their website or by contacting them by:
Tel: 020 3137 9755
Email: recoveryhub@rbmind.org
Support with mental health medication
For patients under the care of South West London and St George’s NHS Trust, the pharmacy teams also offers a dedicated helpline providing advice and support.
Trust patients with any questions or concerns about the medicines they are taking can call our Medicines Helpline on 020 3513 6829, Monday to Friday from 9am - 5pm, to speak to one of our pharmacists. Our MindMeds app can also help to log and keep track of medication. Patients can download it on Android or Apple.
NHS Talking Therapies
Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They can help if you're struggling with things like feelings of depression, excessive worry, social anxiety or post-traumatic stress disorder (PTSD).
You can access talking therapies for free on the NHS.
Learn more about mental health services in Kingston
Whether you're experiencing stress, anxiety, depression, or need urgent mental health help, this directory connects you with local services and support available in the Royal Borough of Kingston upon Thames.
Managing your wellbeing
The change in seasons, drop in temperature, shorter days and pressures of the festive period can lower your mood. There are a range of tools and resources to help you understand your emotions and manage your own mood and wellbeing.
Every Mind Matters
We all have times when we feel low, anxious or overwhelmed and it's not always easy to know what to do to feel better. The Every Mind Matters website offers practical tips on sleep, coping with money worries and self-care.
Website: Every Mind Matters
Good Thinking
Good Thinking is an online service that supports Londoners to look after their mental health and wellbeing in a way that works for them. With an extensive range of free NHS-approved wellbeing tools and resources, and tailored support for different communities, Good Thinking can help you tackle anxiety, stress, low mood, sleep problems and other concerns.
Website: Good thinking
Other organisations that can help
Listening services
If you just need to talk, any time of day or night, these services offer confidential support from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:
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Call 116 123 to talk to Samaritans, or email: jo@samaritans.org for a reply within 24 hours
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Text "SHOUT" to 85258 to contact the Shout Crisis Text Line, or text "YM" if you're under 19
If you're under 19, you can also call 0800 1111 to talk to Childline or chat to one of their counsellors online. The number will not appear on your phone bill.
Beat
Beat offers a helpline for people with an eating disorder and their friends and family. The helpline exists to encourage and empower people to get help quickly and support friends and family to help their loved ones recover while looking after their own mental health.
The Beat helpline is open from 3pm– 8pm, Monday to Friday. Visit the Beat website to find the best way to contact them: Beat Helpline
Children and Young People
YoungMinds
YoungMinds offers advice and information to give young people the tools to look after their mental health. They also offer guides and resources for parents and professionals to be the best support they can be to the young people in their lives.
Website: YoungMinds
Papyrus
If you, or a young person you know is not coping with life, contact the Papyrus confidential suicide prevention helpline.
Phone: 0800 068 4141
Text: 88247
Email: pat@papyrus-uk.org
Website: Help and advice resources
Kooth
Kooth is a free, safe, and anonymous online platform where young people can access mental health support whenever they need it. Delivered in partnership with the NHS, Kooth is available to anyone between the ages of 10-18, and in some areas, it extends up to age 25.
Website: Kooth
The Mix
The Mix offers free, confidential support, expert advice and a welcoming community, all designed with and for young people.
Website: The Mix
Cost of living support
We know this is a challenging time with increasing costs for everyone, but there is support available for people struggling over the festive period.
