Healthwatch Kingston is asking residents, family and friends about their experiences of residential care during the coronavirus pandemic

Healthwatch Kingston recognises this is a sensitive time for many and we would like to hear about the experiences of residents, and also from family members and friends of residents of Care Homes, Supported Living Homes and Extra Care Housing.
care homes

Healthwatch Kingston is the local champion for health and social care services working with, but independently of, the NHS and Kingston Council. We will provide an independent, anonymised report of our findings to service providers and commissioners of residential care in the Royal Borough of Kingston upon Thames.

Healthwatch Kingston can also provide the surveys in print, Easy Read and other formats with a Free Post return label and can also be conduct the survey by telephone if you would prefer. Call 020 3326 1255 and leave a message with your contact email/phone number, and one of the team will get back to you within 72 hours. Healthwatch Kingston is open Monday to Friday 9am to 5pm. Or email:

If this survey raises any concerns for you or someone you know, Kingston Council has arranged for support to be made available through Kingston Stronger Together Hub:

  • If you or someone you know needs support, please fill in this support form and we will contact you. 
  • If you do not have online access you can phone 020 8547 5000.
  • If your request is not urgent please try to call us between 9am to 5pm, Monday to Friday.
  • If your call is urgent, the number will be answered out of these hours but we need to prioritise these times for urgent calls only.

Downloads: easy-read survey

You can download the easy-read version of this survey, fill it out and then send it to

Or print the easy-read version of this survey, fill it out and send it to us by post, please stick the Free Post label found at the end of the survey on the envelope and put it in the post box.

Easy-Read Survey - Care Home and Other Residential Care: Residents

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