Enter and View Report - Surbitonian Gardens Care Home

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Surbitonian Gardens Care Home. Surbitonian Gardens is situated in the Royal Borough of Kingston upon Thames and is one of the 13 homes across the country run by Anovo Care Ltd.

The Enter and View visit to Bourne House was conducted as part of HWK’s series of announced Enter and View visits to local care and nursing homes which took place between April 2024 – April 2025. Funding was continued for a further year to March 2026, with visits in the current year to include supported living provisions.

Summary

We visited the setting three times throughout February. During our visits we saw a number of minor issues. Overall, HWK AR’s concluded that Surbitonian Gardens was a friendly and welcoming home which was clean and seemed well-organised.

This report has been shared with Surbitonian Gardens who have had the opportunity to check it for factual accuracy and respond to our recommendations. It will subsequently be shared with, Kingston Borough Council, Care Quality Commission, Kingston Care Governance Board, and other stakeholders. We will also share this report with Healthwatch England. We have agreed with the management of Bourne House the next steps to be taken in response to outstanding recommendations.