News and reports

This report presents anonymised feedback from people who have experienced the adult safeguarding process in Kingston, as part of the borough’s commitment to Making Safeguarding Personal (MSP). The approach places individuals at the centre of safeguarding enquiries, focusing on the outcomes they want and working to ensure these are met.

Building on earlier findings, Healthwatch Kingston and partners worked to engage underrepresented groups through community workshops, surveys, and youth-led creative projects, to better understand experiences of grief and the accessibility of bereavement support across south west London.

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Medihands Clifton. Medihands Clifton is situated in the Royal Borough of Kingston upon Thames and is one of the two homes run by Mrs Jayashreer Sawmynaden.

This report presents insights from three surveys on mental health services in Kingston, conducted between June 2023 and March 2024. Commissioned by South West London and St George’s NHS Mental Health Trust, the findings will help shape future improvements and assess progress since the Trust’s mental health service transformation began in 2021.

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Speirs House. Spiers House is situated in the Royal Borough of Kingston upon Thames and is one of the homes run by Greensleeves Care.

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of Healthwatch Kingston's authorised representatives’ visit to Kingston Rehabilitation Centre. Kingston Rehabilitation Centre is situated in the Royal Borough of Kingston upon Thames and is one of the homes run by CHD Living.

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Surbiton Care Home. Surbiton Care Home is situated in the Royal Borough of Kingston upon Thames and is one of the homes run by CHD Living.

Healthwatch Kingston (HWK) champions better standards of care in socially funded health and social care services. This report presents the findings of the HWK Authorised Representatives’ visit to Milverton Nursing Home (Milverton). Milverton is situated in the Royal Borough of Kingston upon Thames (RBK) and is run by Surbiton Care Homes Ltd.

Aimed at improving communication for patients with sensory loss, learning disabilities, and other needs, this report uncovers key insights into how South West London GP practices are meeting patients' communication support needs under the Accessible Information Standard (AIS).

Healthwatch Kingston (HWK) champions better standards of care in socially funded health and social care services. This report presents the findings of the HWK Authorised Representatives’ visit to Sherwood Grange Care Home (Sherwood Grange). Sherwood Grange is situated in the Royal Borough of Kingston upon Thames (RBK) and is one of the homes run by Care UK.

Healthwatch Kingston (HWK) champions better standards of care in socially funded health and social care services. This report presents the findings of the HWK Authorised Representatives’ visit to Cloyda Care Home (Cloyda). Cloyda Ltd is situated in the Royal Borough of Kingston upon Thames (RBK). This family run home (since 1986) has recently been passed onto a younger generation.

This visit was undertaken by Authorised Representatives at Healthwatch Kingston upon Thames (HWK). This visit was undertaken as one of 18 visits to be undertaken across 15 care homes in Kingston as agreed with Royal Borough of Kingston upon Thames (RBK) and Kingston Care Governance Board (KCGB).