News and reports

Our 2024-2025 annual report outlines how the public's stories have changed care for the better and the work we are doing to make sure that the health and care system puts the needs and experiences of local people, sometimes the most vulnerable and digitally excluded, at the very heart of NHS and social care decision-making.

Inclusion and amplifying the voices of people with a learning disability is a key priority for the work of Healthwatch Kingston and the All Age Learning Disability Board.

Social isolation can have a profound impact on mental and physical health. When we spoke to local Disabled adults, they told us about the obstacles to participation they experience. Inaccessible public transport, poor communication of what is available and stigma are just some of the factors that limit physically Disabled adults' ability to be part of the local community.

This report by Healthwatch Kingston explores the health and care experiences of families with children aged 0–5 across Kingston upon Thames. This engagement has highlighted the value of early years services and the persistent challenges families face, particularly around fragmented support, long wait times, and navigating care for children with complex or neurodiverse needs.

This report presents anonymised feedback from people who have experienced the adult safeguarding process in Kingston, as part of the borough’s commitment to Making Safeguarding Personal (MSP). The approach places individuals at the centre of safeguarding enquiries, focusing on the outcomes they want and working to ensure these are met.

Building on earlier findings, Healthwatch Kingston and partners worked to engage underrepresented groups through community workshops, surveys, and youth-led creative projects, to better understand experiences of grief and the accessibility of bereavement support across south west London.

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Medihands Clifton. Medihands Clifton is situated in the Royal Borough of Kingston upon Thames and is one of the two homes run by Mrs Jayashreer Sawmynaden.

This report presents insights from three surveys on mental health services in Kingston, conducted between June 2023 and March 2024. Commissioned by South West London and St George’s NHS Mental Health Trust, the findings will help shape future improvements and assess progress since the Trust’s mental health service transformation began in 2021.

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Speirs House. Spiers House is situated in the Royal Borough of Kingston upon Thames and is one of the homes run by Greensleeves Care.

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of Healthwatch Kingston's authorised representatives’ visit to Kingston Rehabilitation Centre. Kingston Rehabilitation Centre is situated in the Royal Borough of Kingston upon Thames and is one of the homes run by CHD Living.

Healthwatch Kingston champions better standards of care in socially funded health and social care services. This report presents the findings of the Healthwatch Kingston's Authorised Representatives’ visit to Surbiton Care Home. Surbiton Care Home is situated in the Royal Borough of Kingston upon Thames and is one of the homes run by CHD Living.

Healthwatch Kingston (HWK) champions better standards of care in socially funded health and social care services. This report presents the findings of the HWK Authorised Representatives’ visit to Milverton Nursing Home (Milverton). Milverton is situated in the Royal Borough of Kingston upon Thames (RBK) and is run by Surbiton Care Homes Ltd.