1. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  2. What can you expect when you’re discharged from hospital?

    Advice and Information -

    It’s vital that when it’s time for you to leave hospital, you have all the medication, information and support in place to help you keep getting better.

  3. Enter & View: Kingston Adult Community Services at Tolworth Hospital

    Report -

    We set out to evaluate the quality of the Adult Community Service at Tolworth Hospital from the perspective of service users, specifically addressing; access, timeliness, person- centredness, respect, quality of relationship and wellbeing.

  4. Enter & View Kingston Hospital 2014

    Report -

    For this visit, we sent a small team of four people to visit Kingston Hospital. Two are members of staff, and two are volunteers.

  5. Enter & View Visit 2016

    Report -

    The Village Surgery, New Malden

  6. Enter & View Visit 2016

    Report -

    Central Surgery

  7. Enter & View visits to Kingston Hospital 2015

    Report -

    NHS Foundation Trust

  8. Enter & View 2015

    Report -

    Tolworth Hospital

  9. Kingston Health and Care Plan [2019 - 2021]

    Report -

    Local people to benefit from better joined up NHS and social care services

  10. What was leaving hospital like?

    Report -

    This report focusses on the discharge experience of patients leaving Kingston Hospital. The data is based on 183 survey respondents.

  11. Experiences of NHS and social care services in Kingston before and during the Coronavirus pandemic: Snapshot report #1

    Report -

    Healthwatch Kingston has compared experiences of NHS and social care services prior to and during the Coronavirus pandemic. This snapshot report presents information shared with us from before ‘lockdown’ and between the beginning of April to mid-June

  12. Healthwatch Kingston Annual Report 2019/2020

    Report -

    We are proud to share with you all we have been working on, over the past year (31 March 2019 - 1 April 2020)

  13. Open Meeting - June 2020

    Report -

    Presentations and documents shared at our last open meeting

  14. CQC Report: Out of sight - who cares?

    Report -

    The CQC have carried out a review in response to serious concerns about potential breaches of human rights due to the use of restraint, seclusion and segregation in care settings for people who, in some cases, cannot advocate for themselves.

  15. Urgent Service Change - Kingston Hospital’s Roehampton Wing

    Advice and Information -

    Relocation of outpatient services in Roehampton Wing.

  16. Kingston Hospital Adult Inpatient Wards Enter and View Report

    Report -

    Healthwatch Kingston conducted a series of Enter and View visits to the adult inpatient wards at Kingston Hospital NHS Foundation Trust. This report details the findings, recommendations and Kingston Hospital response.

  17. A year with COVID-19: Experiences of NHS and social care services in Kingston before and during the Coronavirus pandemic

    Report -

    This report brings together experiences, views and concerns shared by Kingston residents about their access to NHS and social care, the quality of their care and any aftercare provided between 1 January 2020 and 31 March 2021.

  18. Healthwatch Kingston Annual Report 2020/21

    Report -

    Our busiest year ever! We are proud to share 'Our work with you - Then and now.'

  19. All about: Diabetes services

    Advice and Information -

    Advice and information about diabetes services in the Royal Borough of Kingston upon Thames and other resources provided by Diabetes UK.

  20. All about: Safeguarding

    Advice and Information -

    Advice and information about safeguarding services in the Royal Borough of Kingston upon Thames.

  21. London Safeguarding Voices (LSV)

    Advice and Information -

    The LSV ensures that people with real lived experience of safeguarding are at the heart of London's safeguarding policies and procedures governance.

  22. Healthwatch Kingston Pulse check report - Services for people with diabetes

    Report -

    Healthwatch Kingston, working with Diabetes UK, encouraged Kingston residents with diabetes to share their views to help services work better for the people who use them. This report shares back what we learned.

  23. Living with Long Covid in the Royal Borough of Kingston upon Thames

    Report -

    Between July and September 2021, Healthwatch Kingston undertook a community engagement project to gather the views of residents who were experiencing a complexity of symptoms associated with Long Covid. This is our report.

  24. Kingston All Ages Learning Disability Partnership Board - End of Year Report 2021 - 2022

    Report -

    This report is a snapshot of the work achieved by partners and people with a learning disability, their families, carers and advocates during 2021.

  25. All about: Multiple Sclerosis services

    Advice and Information -

    Advice and information about Multiple Sclerosis services in the Royal Borough of Kingston upon Thames and other resources provided by the MS Society.

  26. Healthwatch Kingston Pulse Check report: Multiple Sclerosis services

    Report -

    In April 2021 Healthwatch Kingston launched our ‘Pulse Check’ engagement programme to work more closely with our diverse communities in Kingston and listen to their views and experiences of health and social care services.

  27. Healthwatch Kingston Pulse Check report: Neurodiversity and health and care services report

    Report -

    REPORT PUBLISHED 24 March 2022: In April 2021 Healthwatch Kingston launched our ‘Pulse Check’ engagement programme to work with our diverse communities in Kingston and listen to their views and experiences of health and social care services.

  28. Youth Out Loud! End of Year Report 2021-22

    Report -

    Youth Out Loud! are a group of people aged 13-17 working with Healthwatch Kingston and Healthwatch Richmond.

  29. Learning Disabilities End of Year Report 2021 - 2022

    Report -

    Inclusion and amplifying the voices of people with a learning disability is a key priority for the work of Healthwatch Kingston. Here is the Healthwatch Kingston Learning Disabilities End of Year Report 2021 - 2022

  30. All about: unpaid carers

    Advice and Information -

    A carer is someone of any age who provides unpaid support to family or friends who could not manage without this help.

  31. All about: Myalgic Encephalopathy (ME) and Fibromyalgia Services

    Advice and Information -

    Advice and information about myalgic encephalopathy (M.E) / Chronic Fatigue Syndrome (CFS), Fibromyaliga (Fibro) services in the Royal Borough of Kingston upon Thames.

  32. All about: The Integrated care systems (ICS) and Kingston Place

    Advice and Information -

    Integrated care systems are being made law across the country meaning a joined up approach to care for populations at different levels: neighbourhoods, places and systems.

  33. Healthwatch Kingston Annual Report 2021/22 - Championing what matters to you

    Report -

    Healthwatch Kingston are delighted to share their Annual Report 2021-22 - Championing what matters to you

  34. Bereavement Services and Support in Kingston - Community Engagement Report

    Report -

    Healthwatch Kingston (HWK) and Kingston Voluntary Action (KVA) were commissioned by South West London Clinical Commissioning Group to undertake some research into people’s experiences of bereavement services in Kingston.

  35. Healthwatch England Report: Are people getting their right to accessible information?

    Report -

    Since the start of the COVID-19 pandemic, thousands of people have shared their experiences of healthcare information and communication with us. We take an in-depth look at the impact of not being given information in the way you need had on you.

  36. Health and Care Plan (2022 - 2024)

    Report -

    The health and care plan outlines how we will help the people of Kingston start well, live well and age well.

  37. Healthwatch Kingston Board Meeting - Wednesday 11 January 2023, 5pm to 6.15pm

    Report -

    The public is welcome to join PART A of this meeting.

  38. London Ambulance Service Strategy 2023–2028: Healthwatch Kingston Community Engagement Report and Recommendations

    Report -

    Along with other local Healthwatch across London, Healthwatch Kingston were invited by the London Ambulance Service NHS Trust as part of a pan-London consultation to inform a refreshed London Ambulance Service strategy for the next five years.

  39. Healthwatch England Annual Report 2021 - 2022

    Report -

    NHS and social care services only make the best decisions if they listen to the people they care for. Read Healthwatch England's Annual Report to Parliament to see how your feedback has helped decision-makers prioritise what matters most.

  40. Youth Out Loud! End of Year Report 2022-23

    Report -

    Youth Out Loud! (YOL!), is a group of young people aged 13-17 from Kingston and Richmond helping to improve health and social care services and promote the wellbeing of young people.

  41. London Safeguarding Voices: End of Year Activity Update 2022-23

    Report -

    The LSV wants to bring together people with lived experience of Safeguarding from each London borough. Healthwatch Kingston has been re-commissioned by the London Safeguarding Adults Board to coordinate the LSV work programme.

  42. Making Safeguarding Personal Report 22-23

    Report -

    Making Safeguarding Personal (MSP) puts the person who is the focus of a concern at the centre during a safeguarding enquiry - from the beginning to the end.

  43. All Ages Learning Disability Partnership Board End of Year Report 2022 - 2023

    Report -

    Inclusion and amplifying the voices of people with a learning disability is a key priority for the work of Healthwatch Kingston.

  44. Mental Health: End of Year Activity Update 2022-23

    Report -

    Mental health continues to be of significant concern locally, with people seeking information and requesting help to access support.

  45. Care Workforce Wellbeing: Engagement Report 2023

    Report -

    Towards the end of 2021, in response to some concerns raised about the treatment of frontline staff in the care sector in Kingston, the Royal Borough of Kingston (RBK) Quality Assurance Team ran a wellbeing survey for care workers.

  46. Including Communities: Engagement Report March 2022 to October 2023

    Report -

    This report is one of two (the second is our ‘Including Digitally Excluded Communities’ report) that share findings from our community engagement with Kingston residents over almost two years.

  47. Healthwatch Kingston Pulse Check report: Chronic fatigue syndrome (ME) and fibromyalgia services

    Report -

    Since April 2021, Healthwatch Kingston has been running its ‘Pulse Check’ community engagement programme to work more closely with people living with long-term conditions in Kingston and listen to their views and experiences of health and social care services.

  48. Healthwatch Kingston Annual Report 2022-23 - Together we're making health and social care better

    Report -

    Healthwatch Kingston is delighted to share our Annual Report 2022-23 - Together we're making health and social care better

  49. All about: Long Covid

    Advice and Information -

    Long COVID means your symptoms carry on for over 4 weeks after your COVID infection and you might even have new health problems.